Premier Charters is committed to providing a service which is safe, comfortable and reliable with professional staff to assist all of our customer’s needs.

Your safety is our top priority

We train our staff to recognise and deal with safety issues to provide a safe and comfortable ride, with our vehicles monitored on their performance daily, and fitted with many safety features including vehicle monitoring devices and speed limiters that prevent vehicles from going beyond a mandated 100 km/h speed limit, as stipulated by law.

You are entitled to clean and comfortable transport, and Premier Charters operates one of the most modern and well serviced bus and coach fleets in Australia.

Coaches with fully carpeted interiors, wool lined seats and large luggage capacities provide smooth, quiet and comfortable travel.

Buses are equipped with customer comfort features such as low floor entry areas for easy boarding and alighting, buzzers within easy reach and climate control systems that automatically adjust the saloon temperature according to the external weather conditions.

Our vehicles are regularly cleaned throughout the day, however your assistance keeps them in great condition:

• Passengers are asked to refrain from eating, drinking (other than water), littering or smoking in the vehicles.


• Passengers are asked to dispose of used tickets and litter into the bins provided.


• Passengers are asked to refrain from placing feet on seats.

How Can You Help?

• Do not litter,eat,drink or smoke in the vehicles
• Throw used tickets and litter into the bins provided
• Keep feet off seats

If you have a disability or travel with small children, continuous improvements are designed for your needs.

To assist a range of customers with reduced mobility, some timetabled services are provided with the low floor buses and drivers assist to ensure easy access.

Wheelchair ramps are used to help a customer in a wheelchair and the bus suspension can be lowered when necessary for easy access for the elderly.

Our wheelchair accessible buses provide one or two priority spaces for people in wheelchairs. People in wheelchairs have first priority to use these spaces, then a child in a pram or stroller, and then any other passenger. Customers in wheelchairs are to travel facing the rear of the bus with the wheelchair brakes applied to ensure optimum safety.

On a low floor bus with wheelchair access and priority spaces, a child may stay in a pram or stroller whilst travelling, provided the pram or stroller is placed in the wheelchair priority area of the bus and the area is not required by a person in a wheelchair.

For optimum safety, it is recommended that the stroller or pram is positioned facing the rear of the bus braced against the back of the seat or partition in front of the wheelchair space and the brakes (if any) applied. The parent or carer must also remain with the child in the pram. In this situation, the decision to leave the child in the pram is a matter for the parent or carer.

On other buses without a low floor, a child may not stay in the pram or stroller while entering or travelling on the bus. The pram or stroller should be folded and stowed clear of the aisle or doorways and the child carried by the parent or carer.

Drivers will pick up or set down a visually or hearing impaired person and their seeing-eye or hearing dog at any point along our bus route.

We will try our best to serve you.

You are entitled to professional, courteous treatment at all times from our staff, who are trained to be polite, patient, courteous and helpful to customers.

How can you help?

• Signal the bus driver when the bus approaches your stop.
• Pay the correct fare with correct change where possible.
• Show the driver your concession pass if you are paying a concession fare.
• Give up your seat to those who need it more.
• Be polite and courteous to the driver.

Enquiries and collections can be made during office hours. All lost property is held for a period of three months.

Every effort is made to return lost property to its rightful owner, however Premier Charters does not accept responsibility for the return of lost property.

If you are emailing lost property details to us, please ensure that you provide your name and contact details, as well as the date, time and service you think you lost your property on and a description of the lost property.

In order to minimise our impact on the environment, Premier Charters is committed to:

• An environmentally safe workplace
• Meeting manufacturer specifications and government regulations with regard to vehicle maintenance


• Monitoring compliance and accountability
• Continually improving environmental performance

The above will be achieved through a properly planned management program.

We comply with service standards outlined by Transport for NSW.

We value all of our customers, and welcome your comments. Your feedback helps us to improve our services, and provide the best possible travel experience.

You can provide feedback to us by

Email: enquiries@premierillawarra.com.au

Phone: 02 4271 1322

Fax: 02 4272 1608

Post: 13-23 Investigator Drive, Unanderra NSW 2526

We analyse all feedback to assist us in providing improvements, and respond to all feedback within 1 working day.